LIFETIME WARRANTY ON VINYL WINDOWS
All products installed by Aurora Windows & Doors Ltd are warranted by the manufacturer subject to conditions contained in the manufacturer's warranty.
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Lifetime Warranty on White Vinyl Frame and Vinyl Sash Members.
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Lifetime Warranty on Insulating Glass.
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Lifetime Warranty on Hardware.
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15-Year Warranty on Paint Standard Colours.
10 YEAR LIMITED EXTERIOR DOORS WARRANTY
TRANSFERRABLE AND NON-PRORATED
The Factory warrants the doors to be free of manufacturing and material defects for 10 years under normal use and service, subject to the limitations and conditions herein.
Factory white steel door is guaranteed against warping, rust or buckle for a period of 10 years from the date of original purchase. This warranty does not cover deterioration or damage due to vandalism, fire or harmful liquids.
Woodgrain fiberglass door is guaranteed against dents, rot or buckle for a period of 10 years from the date of original purchase. Stain on fiberglass doors is guaranteed for 10 years against defects in material that might result in blistering, peeling or uneven discoloration. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause the stained surface to gradually fade. This warranty shall be voided if harmful liquids are used to clean the door surface. Due to the nature of the staining process, the stain might be deeper in certain sections and lighter in others which is considered to be common in woodgrain fiberglass doors. Multipoint locking system is highly recommended on all fiberglass door systems to ensure a tight seal. All fiberglass doors sold without the multipoint locking system will not be covered by the warranty on warping of the door panel.
Smooth fiberglass door panel is guaranteed against dents, rot or buckle for a period of
10 years from the date of original purchase. There will always be slight imperfections when painting a smooth fiberglass door panel and those shall not be considered a manufacturer’s defect.
Painted steel door is guaranteed against warping, rust or buckle for a period of 10 years from the date of original purchase. The paint finish on steel doors is guaranteed for 10 years against such defects in materials such as blistering, peeling or uneven discoloration. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause the painted surface to gradually fade. This warranty shall be voided if
harmful solvents are used to clean a painted steel door system.
Decorative and commodity glass units are guaranteed against seal failure for a period of
5 years. Minor discoloration of caming in decorative door lites is a normal occurrence and is not covered under warranty. Glass breakage of any kind is not covered by the warranty. There is also a standard rule in the industry which states that anyimperfection must be visible from a distance of 3 feet away to qualify as a defect in material.
Installation of a storm door will void the warranty on painted doors as there is an excessive heat build up causing the paint to start peeling.
Multipoint locking system is guaranteed for a period of 10 years including gear and handle.
EXCLUSIONS FROM THE WARRANTY
Air or water leakage or any other damage or malfunction due to improper or faulty installation
Labor costs associated with an improper service claim
Any damage caused by wind, hail, lightning, acts of God, accidents or negligence
Damage caused by improper handling or installation
Condensation on inside of the door components which may occur as the natural result of humidity inside the house
This warranty will be void if the purchaser modifies or alters the door system in any way.
Maintenance and cleaning of the door system should be done by using a damp cloth
without adding any harmful solvents. A mild solution of liquid cleaners may be used.
25 YEAR LIMITED WARRANTY ON PATIO DOORS
Patio doors' vinyl frame and sash components are warranted against blistering and peeling, flaking, and corroding for a period of twenty five (25) years. All hardware is warranted against defects for two (2) years. Insulating glass panels are warranted against seal failure for twenty (20) years. Workmanship and mini blinds are warranted for a period of five (5) years. Exterior paint warranted for a period of ten (10) years to remain free of peeling, cracking and major discoloration not caused by exposure to sunlight heat, noxious or abrasive materials.
EXCLUSIONS FROM WARRANTY COVERAGE
Damages resulting from the following are excluded from coverage under this Warranty:
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Exposure to harmful pollutants, the corrosion of non-vinyl product or components due to the proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
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Any damage to the window or window components due to the settlement of building structure.
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Any damage caused by wind, hail, lightning or other incidents of weather, natural disasters or severe weather conditions.
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Minor imperfections in windows and doors that do not affect the product’s structural integrity or obscure vision.
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Any window which has been repaired or modified by any person other than a factory-trained service technician or authorized Aurora Windows representative or any Non-factory add-on or replacement parts added to the Windows(s)
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Any defect, malfunction or failure to perform, which has occurred because of unreasonable used, improper application of the failure to perform reasonable or necessary maintenance, accidental damage and negligence, and improper care.
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If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Aurora Windows prior to installation.
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Condensation on windows, which may occur as a natural result of humidity within the house or building area. Please refer to https://www.nrcan.gc.ca for condensation prevention tips.
Aurora Windows and Doors Ltd reserves the right to discontinue or modify any of its products without prior notice to the original purchaser. In the event of such discontinuance and / or change, Aurora Windows and Doors Ltd shall not be liable to the original purchaser. In the extreme circumstance a product covered by this warranty be unavailable, Aurora Windows and Doors Ltd reserves the right to substitute a product of equal quality or price, according the Aurora Windows and Doors's sole discretion.
INSTALLATION WARRANTY
Aurora Windows and Doors Ltd., in addition to any manufacturers warranties, offer a 5 Year Workmanship Warranty*(exclusions apply).
This warranty is offered only on products or services supplied and installed by Aurora Windows and Doors Ltd. The warranty on the products installed will be in accordance with the specific manufacturer of that respective product.
The warranty offered excludes all storm doors, doorknobs, locking devices, caulking or accent, and accessory hardware as they are subject to weather and seasonal changes resulting in required regular maintenance and adjustment. No warranty on framing and cutouts. No warranty on seal units installed separately.
Aurora Windows and Doors Ltd. will not be liable for and this warranty does not apply or extend to all defects or damages as a result of vandalism, abuse, accident, neglect, natural disasters, improper handling, inappropriate maintenance, or any item that would be considered to be a normal periodic adjustment. This warranty does not apply to defects or damage caused by improper ventilation, heating or condensation due to excess humidity. This warranty will cover the remedy of the faulty workmanship and does not cover any incidental or coincidental work caused by such.
This warranty is extended to the original purchaser and cannot be conveyed or transferred to any subsequent purchasers. This warranty is only valid on personal residences where the homeowner occupies the residence year-round.
WINDOW CONDENSATION
Windows serve as visible areas for moisture to condense, warning you that there is too much moisture inside your home. Windows do not cause condensation. Water on windows is condensation, and it can be a problem. However, it's not a window problem, and the solution does not come from the windows.
What is condensation?
The old windows were drafty and allowed a lot of the moist air to escape to the outside without settling on the window. The new windows are tightly sealed and are keeping the air inside. Condensation is a result of high levels of moisture in the air. At certain temperatures, certain percentages of humidity are required for condensation not to occur. Because your new windows are more efficient, the difference between the indoor and outdoor temperature is greater, meaning the air is more likely to turn to condensation when it touches the surface of the glass. Similarly, because your new windows don’t lose as much heat, or as quickly, you are more likely to have higher levels of moisture in the air in your home, making your windows more prone to condensation. Low-e coatings on high-performance windows make the glass more energy efficient by reducing heat loss. However, if the night has been cool and calm and the air is humid, condensation may form on the outside surface of the glass around sunrise. Proper air circulation near windows is also necessary to minimize condensation. Airflow across the glass surface helps to keep it warmer, and that is one reason heat sources such as central heating vents and electric baseboards are located beneath windows in many homes. Deep window sills, closed drapes and blinds, and even nearby furniture can block air movement and allow cool air to pool near a window, which can lead to condensation on the glass. Condensation is the result of high humidity that produces a "fog" once it hits a colder surface. The humidity is caused by excess water vapor in the home. This is commonly seen in a foggy mirror after a hot shower. Condensation usually occurs first on windows because glass surfaces have the lowest temperature of any of the interior surfaces in the home.
What causes high humidity?
Humidity comes from excess water vapor in the air. All homes have a certain level of moisture due to household activities. Activities such as showering/bathing, cooking, laundry, and dishwashing can add up to five pounds of water vapor into the air daily! Other moisture-producing agents include plants, heating systems and humidifiers.
Seasonal changes, quick changes in temperature, reconstruction and remodeling can also add excess humidity temporarily into the air. During construction, large quantities of water are displaced into the air from building materials such as concrete, plaster, taping, etc. After one season of heating it will commonly dry out and your condensation problems will disappear.
Why wasn't it always there?
Old drafty windows allow moist interior air to escape through inefficient seals and cracks. Today's technology produces more energy-efficient, "tighter" homes. This is great for keeping your home more comfortable, quieter, and cleaner, BUT by sealing your home you are also keeping moisture in. In today's homes, it is very easy to build up extremely high levels of humidity.