General Terms and Conditions

This warranty must be validated with the attached Warranty Registration Certificate completed by the Window Contractor, and the original Purchaser, and received by Aurora Windows and Doors Ltd. [“Aurora”] no later than thirty (30) days after the completed installation and Aurora must receive a written  or online acknowledgement in order for the Property Owner to be entitled to this Warranty.  Alternatively, The registration form can also be completed online at http://vinylbilt.warrantyregistration.ca The Warranty stipulated in this document is the only warranty applicable to Aurora products and is granted in lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to the Aurora Warranty.

Quality Standards

All Aurora products are manufactured according to the Vinylbilt standard manufacturing tolerances.  With quality construction, committed staff and technology we ensure the best possible products and services available.

Lifetime Warranty on White Vinyl Frame and Vinyl Sash Members

Aurora Windows and Greenhouses are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and fading of the frame or sash members for the lifetime of the product from the date of installation.

Lifetime Warranty on Super Spacer Insulating Glass

Aurora warrants that the insulating glass units Super Spacer contained in the windows fabricated from select-A-quality glass, and that under normal conditions there will not be an obvious obstruction of vision, which is the result of film formation or dust collection between the interior glass surfaces, for the life of the window in accordance with all terms specified in this warranty.  15-year warranty on Insulation Glass Greenhouse Windows.

Lifetime Warranty on Hardware

Aurora warrants that the hardware shall remain in good operational condition for the lifetime of the product excluding abuse of hardware such as over tightening of mechanism which may cause the roto gear to strip commencing from the date of installation.

Lifetime Warranty on Interior Laminate Finish

Aurora warrants that the vinyl/pvc laminate will not delaminate, chip, crack or blister during the life of the product.

25 Year Limited Warranty on Patio Door

Aurora warrants the patio door vinyl frame and sash components against blistering and peeling, flaking and corroding for a period of twenty-five (25) years.  All hardware is warranted against defects for two (2) years.  Insulating glass panels are warranted against seal failure for ten (10) years.  Workmanship and mini blinds are warranted for a period of five (5) years.  Exterior paint warranted for a period of ten (10) years to remain free of peeling, cracking and major discoloration not caused by exposure to sunlight heat, noxious or abrasive materials.

Warranty Limitations

Aurora’s liability is limited solely and exclusively to repair or replacement and to substitute parts, at the discretion of Aurora, and under no circumstances will Aurora be liable for incidental or consequential charges, such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.  This warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters in any way the product after installation without the written consent of Aurora, if the product is used for a purpose not intended, or otherwise outside the accepted and advised use and if harmful cleaning solutions and abrasive compounds are used, as well as any windows manufactured outside Auroras manufacturing specifications as specified on www.Aurora.com.

30 Day Warranty on Screens

Punctures and tears in screens are covered for 30 days.  Parts free, labour not included.  Please note that a screen will not stop a child from falling out of the window.

Window Ownership Transfer Form.

While this Warranty is transferable to future owners of the property, Aurora’s obligations under the Warranty will only continue if a written notice of the transfer in ownership is forwarded to Aurora within thirty (30) days of the new owner taking possession of the property in question, where the warranted product is installed and acknowledgment receipt has been issued by Aurora.  Should the subsequent owner fail to notify Aurora of their intention to continue the Warranty, the Warrant will then expire automatically without the possibility of revival, on the close of business on the thirtieth (30^th) day of after the owner takes ownership of the said property.

Effective Date of Warranty

This warranty will only come into force if and when the customer forwards to Aurora the Warranty Registration Certificate.  Aurora will only honour warranties for which Aurora has received said form.  To be enforceable said form must be returned to Aurora within thirty (30) days after installation.  For greater certainty, Aurora’s obligation under this warranty will only take effect upon a written confirmation from Aurora of the receipt by Aurora of the Warranty Registration Certificate.  Customer Warranty Registration Certificate must be received by Aurora within thirty (30) days.  Registration Certificate not registered within the deadlines set our herein will result in the termination of the warranty and Aurora’s obligation hereunder.

Solar Bond Paint

Solar Bond standard colours are warranted against such defects in material and workmanship that might result from paint peeling, flaking, cracking and major discoloration for a period of fifteen (15) years that is not caused by exposure to sunlight, heat, or noxious or abrasive materials.

Installation Liabilities

Aurora is responsible solely for the manufactured product.  All Installation related claims should be directed to the Distributor/Dealor/Installer.  Aurora will not be responsible for claims arising between the Distributor/Dealor/Installer and their customers.  Vinylbilt is a Window Wise Approved manufacturer and adheres to the Window Wise standards available at www.windowwise.com

Exclusions from Warranty Coverage

Damages resulting from the following are excluded from coverage under this warranty:

1. Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the close proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
2. Any damage to the window or window components due to the settlement of building structure.
3. Any damage caused by wind, hail, lightning or other incident of weather, deemed as an act of God.
4. Minor imperfections in windows and doors that do not affect the products structural integrity or obscure vision.
5. Any window which has been repaired or modified by any person other than a factory-trained Service Technician or authorized Aurora representative or any Non-Aurora add-on or replacement parts added to the Window(s)
6. Any defect, malfunction or failure to perform, which has occurred because of the unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.
7. If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Aurora prior to installation.
8. Condensation on windows, which may occur as a natural result of humidity within the house or building area.  Please refer to http://oee.nrcan.gc.ca/ for condensation prevention tips.